Kate Broddick of The Kate Broddick at Sutton Team Realty in Brantford Ontario was the first-ever recipient of the Professional Excellence Award from the Brantford Regional Real Estate Association (BRREA).
In a feature story in Real Estate Magazine last year, Kate spoke of the importance of her real estate team. “A lot of REALTORS® are lone wolves who do everything themselves. There are not enough hours in the day for that. The admins help us to be able to focus on clients. I think the biggest reason for our success is that we have a set system for agents and admins.
Everyone has specific roles – the background stuff for admins, the forefront for agents. Our follow-up is bang-on and quick, so clients feel they are a priority. It’s good customer service. It sounds so simple but it’s paramount. Clients want to feel they matter.”
“The thing I love most about being a REALTOR® is the relationships I get to form with people. The job is about more than selling homes. It’s about creating a sense of place in the community. That’s what we strive for every day in our office. Our clients remember the level of care and attention they receive from start to finish. We make sure that from the day we sign with them until the day they get their keys, they understand how much we appreciate them.”
“I’ve been Brantford’s #1 REALTOR®, leading the #1 Real Estate Team since 2015, and I wouldn’t be here without my incredible clients. Their referrals are so genuinely appreciated – it feels good to know that our hard work and attention to detail are worthy of sharing with their friends and family. We truly want to leave every single client with a positive experience.”
“I really feel that receiving this award from the Brantford Regional Real Estate Association is a testament to the clients who have kept coming back for all of the transitions in their lives — upsizing, downsizing, recommending us to their children and grandchildren. We really get to know our clients and they become part of our family. Without all of them, this award wouldn’t have been possible.”
– Kate Broddick
REM (Real Estate Magazine) is Canada’s premier monthly magazine for real estate professionals. REALTORS®, real estate agents, sales representatives, brokers, owners, administrators, and other real estate industry stakeholders read REM every month for news, analysis, and commentary on Canadian real estate.
Published In The January 2020 Issue Of REM
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